Refund policy
Returns
Our return window depends on the type of item purchased.
Clothing items may be returned within 5 days after receiving your order.
Jewelry and all other eligible items may be returned within 15 days after receiving your order.
To request a return, you must contact us within the applicable return period.
Unopened or Unused Items
Items that are unopened, unused, unworn, and returned in their original condition and packaging are eligible for your choice of:
• A full refund
• An exchange
• Full store credit
Items should include any original tags and packaging when applicable. Proof of purchase may also be required.
Opened Items
Opened items that are returned within the applicable return period may be eligible for your choice of:
• A 50% refund
• 50% store credit
Opened items are not eligible for exchange.
Returned items must still be in acceptable condition. Items that have been excessively used, damaged after delivery, altered, or are missing important parts may not qualify for a return.
To start a return, contact us at waterpunch126b@gmail.com.
Returns must be sent to:
825 East St # 126 B
Woodland, CA 95776
Please contact us before sending your return. Items sent back without first requesting a return may not be accepted.
For standard returns, customers are responsible for return shipping costs.
Original shipping charges are nonrefundable.
If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost when applicable. In these cases, original shipping charges may also be refunded when appropriate.
You can contact us with any return questions at waterpunch126b@gmail.com.
Damages and Issues
Please inspect your order when you receive it.
If your item arrives defective, damaged, or incorrect, contact us as soon as possible so we can review the issue and make it right.
If possible, please include photos of the damaged, defective, or incorrect item when contacting us.
Exceptions and Nonreturnable Items
For hygiene reasons, earrings and other pierced jewelry cannot be returned or exchanged once opened or worn, unless the item arrived damaged, defective, or incorrect.
Certain other items cannot be returned, including perishable goods such as food, flowers, or plants, custom or personalized products, and certain personal care or hygiene products.
We also cannot accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you’re unsure whether your item is eligible for return.
Sale items and gift cards are not eligible for return unless required by applicable law.
Exchanges
Eligible unopened or unused items may be exchanged within the applicable return period.
Please contact us at waterpunch126b@gmail.com to request an exchange before sending the item back.
Exchange availability depends on current inventory.
Opened items are not eligible for exchange.
Refunds
Once we receive and inspect your return, we’ll let you know whether it has been approved and what refund amount applies.
For eligible unopened or unused items, an approved refund may be issued for the full eligible item purchase amount.
For eligible opened items, an approved refund may be limited to 50% of the eligible item purchase amount. Customers may also choose 50% store credit instead.
Original shipping charges are nonrefundable unless the return is due to a damaged, defective, or incorrect item.
Approved refunds will be sent to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at waterpunch126b@gmail.com.